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Kiki's Delivery Service (Majo no takkyûbin)
In a world where witches exist alongside non-magical humans, 13-year-old Kiki decides to go out on her own, which all young witches must do when they turn 13. She takes with her her familiar spirit, a talking black cat named Jiji. Her mother insists that she take her mother's old, reliable broomstick. Kiki flies off into the cloudless night when the moon is full, searching for a new town for settlement. She encounters another witch and her cat whom she finds pretentious, but they cause Kiki to wonder what her special "skill" is. Kiki finds the town of Koriko and accidentally flies through traffic, causing disruptions. She is approached by a policeman, but a boy named Tombo helps her escape.
Kiki looks for a place to live and work in her new town. She finds the Gutiokipanja bakery, owned by Osono and her husband, Fukuo, who are expecting a child. Osono invites her to live in a room above the bakery. Kiki opens a business delivering goods by broomstick, known as the "Witch Delivery Service". Her first delivery is of a small stuffed toy of a black cat that resembles Jiji, as a birthday gift for Osono's neighbor's nephew Ket. Along the way, she is caught in the wind and ends up in a forest filled with crows, which attack her, causing her to lose the toy. They come up with a plan in which Jiji pretends to be the toy for Ket until Kiki can retrieve the real one. She finds it in the log cabin of a young painter with crows, Ursula, who repairs and returns it. With the help of Ket's dog Jeff, Kiki successfully retrieves Jiji and replaces him with the stuffed cat.
The next day, Tombo gives her an invitation to visit his aviation club. However, she gets busy with her deliveries, and gets caught in a thunderstorm on her way back. Drenched from the rain, she decides not to go. She then falls ill, but Osono cares for her until she recovers. Osono secretly arranges for Kiki to see Tombo again by assigning her a delivery addressed to him. Kiki apologizes for missing the party, and Tombo takes her for a test ride on the flying machine he is working on, fashioned from a bicycle. Kiki warms up to him, but is once again disgusted by Tombo's friends.
Kiki becomes depressed and discovers she can no longer understand Jiji. She has also lost her flying ability and is forced to suspend her delivery business. Ursula then visits Kiki and invites her go to her cabin. She agrees, and the two spend time together there. Ursula determines that Kiki's crisis is a form of artist's block, and then advises her to find a new purpose, so that she can regain her powers.
While visiting a former customer's house, Kiki witnesses an airship accident on television. Tombo is seen trying to help tie the dirigible to the ground, but a gust of wind pushes the aircraft away with him clinging to the rope. Kiki rushes to the scene and asks to borrow a broom from a local shop-owner. She regains her flying power and manages to rescue Tombo after the airship crashes into the city's clock tower. With her confidence restored, she resumes her delivery service, and writes a letter home saying that she and Jiji are happy.